Monday, December 29, 2008

Open Door Policy?

Managers often talk about an open door policy with their workers. This is the sign of a good boss, as he or she will be available to listen and talk with employees as needed. But an open door policy doesn't work well on a SkyTrain system!

During this past storm, regional transit did not get very high marks for reliability and operations. But a transit user used his cell phone to record this open door operation of the SkyTrain between two Expo Line stations, and then advised TransLink of the problem. The Vancouver Sun recorded the incident here. Apparently the train was being operated by a person at the time and the door alarms had been shunted because of some other door issues.

Several people that were on the train were interviewed by local news media and I saw some of that coverage on Global TV news. Two guys said they had to hold on to support poles so that they did not fall out of the open door. I'm relieved to see that TransLink is now considering this incident to be serious as over the weekend the TransLink spin doctors were unusually cavelier when interviewed about this very serious safety incident. Let's stop trying to explain things away guys and admit that this is UNACCEPTABLE for a transit system in a soon to be Olympic city. It is not acceptable even in the Third World. I try to be understanding with TransLink, but I was angered by their lack of concern over the weekend. If there was an issue with doors that required an operator to drive the train, then TransLink staff should have manned every car until the train was taken out of service. The spin ends here gentlemen.

1 comment:

Light Rail Guy said...

According to the news reports, there were technicians working on the doors at the time and they turned off the door alarm.

Why did they not just take the train out of service? There are so many questions and open doors on SkyTrain do happen.

Watching TransLink's spin doctors trying to brush this off is laughable and are lucky is not facing a wrongful death charge!