Tuesday, March 30, 2021

TransLink HandyDART Modernization Program - New Fares, New Registration Process, Online Booking Proposed

TransLink is proposing a suite of HandyDART service changes in Metro Vancouver as part of their modernization program.

Highlights of the proposed changes include:

  • Implementing Compass card while still allowing exact cash in the fall of 2021.
  • Updating the fare structure to match the rest of the transit system in the fall of 2021.
    • Adult Cash Fare: $3
      Adult Compass Fare: $2.40
      Adult Compass Monthly Pass: $98
    • Concession Fare: $1.95
      Concession Compass Monthly Pass: $56
      Concessions fares apply to people ages 5 thru 18, and 65+
  • Implementing a new registration process in 2021.
    The four-step process would include:
    1. Submit a simplified application form.
    2. Book personal consultation.
    3. Participate in the personal consultation.
    4. Receive a decision on eligibility for HandyDART service.
  • Introducing an online booking system.

TransLink has set up a webpage with more information about the proposed changes and is also inviting people to take an online survey to gather feedback.

TransLink is hosting a series of telephone town halls:

April 13: HandyDART Modernization Telephone Town Hall from 6 pm to 7 pm

April 15: HandyDART Modernization Workshop #1 for Customers & Care Givers from 6 pm to 7:30 pm

April 17: HandyDART Modernization Workshop #2 for Customers & Care Givers from 11 am to 12:30 pm

You can find out more information about signing up for the telephone town halls on TransLink’s website.

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