With the Compass Card transition in full swing, TransLink has produced a set of minute-length videos to help people understand how to use the Compass Card. While many of the early adopters of the Compass Card seem to be getting how the system works, these are mostly people who have chosen to use a Compass Card.
December is the last month for people to use paper monthly passes, and in the near future, TransLink will stop selling FareSaver tickets. For people that are still holding onto legacy transit fare products, these videos are more geared towards them.
For example, there is a video on how to tap your Compass Card.
There are also more specific videos on using the Compass Card on a bus, SkyTrain, SeaBus, and West Coast Express. One video that I think ever transit customer needs to watch is “What if I Can’t tap in?”
These videos are a great way to introduce people to the Compass Card system as they explain the basic concepts on how the system works.