Every quarter, TransLink releases their financial and performance results. TransLink's third quarter results were recently released.
As you are probably aware, TransLink had two major service disruptions on the SkyTrain system this summer. During the first nine months of 2013, 95.4% of SkyTrains arrived within 2 minutes of their scheduled time. During the first nine months of 2014, that number dropped to 92.8%.
TransLink tracks the amount of complaints it receives per 1 million boarded passengers. Comparing the first nine months of 2014 to 2013, complains for the bus network were down 11.4%. Complaints were up 23.3% for the West Coast Express. What is really surprising is that complaints were up only 2.6% for the Expo and Millennium Lines. Complaints on the Canada Line were down 4.1%. Overall, passenger complaints were down 10.1% during the first nine months of 2014 compared to the same period in 2013.
Transit ridership continued its two-year decline. According to TransLink, “Analysis into the decline in ridership suggests that the 2013 fare increase had a longer lasting effect on ridership than expected. However, preliminary ridership estimated for quarter three indicate that ridership is beginning to recover.”
In the third quarter of 2014, ridership was down 4.6% on the West Coast Express, down .8% on the Expo and Millennium Lines, and up .4% on the Canada Line. Bus ridership was down .5% compared to the third quarter of 2013.
A drop in ridership, combined with the "free transit day" in August has resulted in a drop of transit revenue by $3.2 million or .9%. Fuel Tax revenue dropped .7% in the first nine months of 2014 compared to 2013 while other taxation revenue grew at 2-3%.
Year to date, TransLink has spent $74 million on roads and bridges, $471 million on bus service, and $118 million on rail service.
TransLink has been hammered in the media lately about its administrative costs. TransLink held the line on these costs spending $47 million on corporate services and planning in the first nine months of 2014, an increase of .1% compared to the first nine months of 2013.
More detailed information is in TransLink's third quarter report.